Classes
Availability of Cooking Classes
All of our cooking classes are subject to availability. In some infrequent cases, owing to circumstances beyond IntaFood Ltd's control, cooking classes may have their date or time changed. If this occurs, IntaFood Ltd will rapidly contact the purchaser to give them prior notice. If the new date or time is not suitable then an alternative suitable date will be chosen. IntaFood Ltd will do everything possible to offer a suitable date but if one cannot be agreed on then a full refund will be given.
Booking
Shortly after booking a place on a cooking class, you will receive a confirmation email confirming the order. You will need to let IntaFood know the details of the person that will be attending the class. This can be done in the 'My Account' section of the website or alternatively you can contact IntaFood via email or phone with this information. IntaFood Ltd reserves the right to refuse class places to those who cannot prove they have a legitimate right to attend a class.
Cooking Class Duration
The cooking classes have variable durations that typically fall in within a three hour period; this duration is clearly stated at the point of booking. Whilst every effort is made for the classes to commence promptly, they may occasionally begin slightly later than planned. For this reason, it is advised to allow thirty minutes after the advertised finish time. IntaFood cooking classes are suitable for your novice cook and therefore class durations are planned accordingly. There are times when there could be more advanced levels of individual class members and on these occasions the classes may occasionally finish earlier than planned.
Safety
Our cooking classes are inherently safe activities. To further improve safety, each of our restaurant partner's premises have been individually risk assessed. However, when using sharp knives and preparing hot food, some degree of risk will always exist. Before commencing the class, please listen carefully to health and safety instructions. IntaFood Ltd will not be held liable for any injury sustained whilst attending a class; your attendance at the cooking class confirms your acceptance of this. If in doubt, you are encouraged to refer to your personal insurance policy.
Cancellations
All bookings are non-refundable. It is also not possible to change the date of your class unless we re-sell your place AND the class is fully booked. Please note, we can only potentially place customers on different classes within 3 months from the cancelation date, and also subject to availability. If the desired new class is more expensive, the difference in price may be charged. This cancellation policy also relates to unfortunate sickness or accidental injury.
Spectators
Customers at the class cannot take spectators except in very exceptional circumstances and subject to the discretion of IntaFood Ltd and the Proprietors of the restaurant. In those circumstances a class member may bring one spectator only. Spectators must be at least 16 years old.
Photography
By agreeing to these terms and conditions you are acknowledging that all photographs taken at an IntaFood cooking class will then property of IntaFood Limited.
By agreeing to these terms and conditions you are allowing IntaFood Limited to use the photographs (taken at the class by IntaFood staff) for marketing purposes. Photos will be published on the IntaFood Facebook page and on the photo gallery on the IntaFood.com website. We also may wish to use our photographs for any other marketing purpose that we choose.
Private Events Booking Terms and Cancellation Policy
- Full terms and conditions will be sent to you prior to any payment being made.
- A deposit of 50% of the event cost is required to confirm the booking.
- The balance payment must be paid (based on the final numbers) at least 6 weeks prior to the event.
- If the booking is for a date within the next 6 weeks (a "late booking"), full payment is due at the time of the booking.
- Once the booking has been confirmed, it may not be possible to change the starting time of the event. If changes are requested, where practically possible, IntaFood will always endeavour to accommodate them. However, owing to factors such as restaurant opening hours, this may not always be possible.
- On payment of the deposit or by making full payment you are accepting our terms and conditions.
All bookings are non-refundable. However, if you contact IntaFood (by email and phone) more than 14 days in advance then we will endeavour to find another suitable date for your event (within 3 months, subject to availability and paying [if any] the price difference).
If you cancel your booking between 7 and 14 days before the event (we must be contacted by email and phone) we will endeavour to find another suitable date. In this instance there will be administration fee of £5 per person charged (within 3 months, subject to availability and paying [if any] the price difference).
If you cancel your booking less than 7 days before the event (we must be contacted by email and phone) then we will endeavour to find another suitable date. In this instance there will be administration fee of £10 per person charged (within 3 months, subject to availability and paying [if any] the price difference).
Photography
By agreeing to these terms and conditions you are acknowledging that all photographs taken at an IntaFood Private Party will then property of IntaFood Limited.
By agreeing to these terms and conditions you are allowing IntaFood Limited to use the photographs (taken at the Private Party by IntaFood staff) for marketing purposes. Photos will be published on the IntaFood Facebook page and on the photo gallery on the IntaFood.com website. We also may wish to use our photographs for any other marketing purpose that we choose.
Corporate Events Booking Terms and Cancellation Policy
- Full terms and conditions will be sent to you prior to any payment being made.
- Full payment is required to confirm the booking. Once the event is booked you have then accepted our terms and conditions.
- Once the booking has been confirmed it may not be possible to change the starting time of the event. If changes are requested, where practically possible, IntaFood will always endeavour to accommodate them. However owing to factors such as restaurant opening hours this may not always be possible.
All bookings are non-refundable.
- In cases of needing to reschedule the event, the following process must be followed; If you contact IntaFood (by email and phone) more than 14 days in advance then we will endeavour to find another suitable date for your event (within 3 months, subject to availability and settling, if any, the price difference).
- If you cancel your booking between 7 and 14 days before the event (we must be contacted by email and phone) we will endeavour to find another suitable date. In this instance there will be administration fee of £5 per person charged (within 3 months, subject to availability and settling, if any, the price difference).
- If you cancel your booking less than 7 days before the event (we must be contacted by email and phone) then we will endeavour to find another suitable date. In this instance there will be administration fee of £10 per person charged (within 3 months, subject to availability and settling, if any, the price difference).
- IntaFood operates a no refund policy unless we are responsible for the cancelling of the event.
Photography
By agreeing to these terms and conditions you are acknowledging that all
photographs taken at an IntaFood Corporate Event will then be property of
IntaFood Limited. By agreeing to these terms and conditions you are
allowing IntaFood Limited to use the photographs (taken at the Corporate Event
by IntaFood staff) for marketing purposes. Photographs will be published
on the IntaFood Facebook page and on the photo gallery on the IntaFood.com
website. We also may wish to use our photographs for any other marketing
purpose that we choose.
IntaFood.com website
After your event, IntaFood will ask for a testimonial. If you have enjoyed the event and wish to give a testimonial we will then be adding it to our website under the ‘Happy Client’ section of the IntaFood.com website with company logo and some information of the event you have enjoyed.
By agreeing to these terms and conditions and by giving us a testimonial you are allowing IntaFood Limited to use this for any other marketing purpose that we choose.
General
Complaints
If you are not satisfied, for any reason, please send in details of your complaint to: Customer Services, IntaFood Ltd, 2nd Floor Minshull House, Chorlton Street, Manchester, M1 3FY. Alternatively, you can email us at info@intafood.com. We are interested to hear all your feedback, both positive and with suggested improvements.
Prices
Prices displayed on our website are, to the best of our knowledge, correct and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the purchase being made; we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.
Data Protection
Your privacy is our highest priority - we will never disclose your personal details to a third party under any circumstances.
With the privacy of our customers in mind and in accordance to data protection, IntaFood does not store financial information.
Vouchers
Cooking Class Gift Vouchers
IntaFood Ltd sell cooking class vouchers that the recipient is free to redeem against their preferred date. The voucher contains a unique code that can be redeemed against any available cooking class. IntaFood Ltd will take no responsibility for any loss you may incur as a result of voucher, receipt, impersonation or identity fraud.
Validity of vouchers
Each gift voucher is valid for 12 months from the date of purchase unless otherwise stated. The expiry date is clearly stated on the voucher. A voucher will be deemed to be invalid if it is out of date. If the customer, or recipient, is unable to utilise the voucher, then upon the customer contacting IntaFood Ltd prior to the expiry date on the voucher and paying an administration fee of £20, IntaFood Ltd shall reissue, via email, a new voucher granting an additional 12 months validity. Vouchers can only be extended if they are still inside their expiry date.
Flexibility
All vouchers are completely flexible on date. If you buy a cuisine specific voucher, this voucher can still be used to book any other cooking class available. There will be no charge for exchanging, however if your chosen cooking class is higher in price than the value of your original voucher, you will be required to pay the price difference. When redeeming your voucher, if your chosen cooking class is lower in price, you will not be credited with the difference in value. If you have bought the ‘Advanced Cooking Experience’ or the ‘Ultimate Cooking Experience’, each voucher must be redeemed against the same cuisine.
Delivery
No additional charge will exist for post and packaging for UK delivery. A temporary e-voucher will be dispatched, via email, shortly after the sale. The voucher will also be printed out and sent by first class post. Vouchers ordered before 2pm on weekdays will be sent by Royal Mail First Class post the same day. Vouchers can only be sent directly to the name and address supplied on the order and cannot be sent to another address. There will be an additional charge for overseas delivery, please contact us if you wish for it to be sent overseas and please also allow extra time for delivery. If you haven’t received your voucher within a week, please contact us and we can advise you on the status of it. Whilst we strive to deliver the vouchers quickly and efficiently, IntaFood are not to be held liable for any delay.
Refunds
Our vouchers can be exchanged and redeemed against another cooking class. Gift Vouchers cannot be returned or refunded.
Other terms and conditions
